En Francais!
My laptop has been fixed! I got to watch my entire laptop be taken apart, as tech support decided it could be the motherboard and the processor. And, for good measure, they threw in a new keyboard as well (some of my keys weren’t responding very well). In case you’ve never seen the guts of a laptop, it’s quite interesting! (disclaimer — don’t go taking yours apart just because I made that comment!!).
At any rate, things are back to normal here… well, almost. As if my post title didn’t give it away, here’s a few images of my new keyboard on the laptop. It still works as normal… but things look just a *little* bit different.

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